We treat your home like it's our own. From rigorous background checks to $1M liability insurance, we've built airtight protections into every step of the Vexel experience.
We don't just hire anyone. Every professional in our network passes a rigorous 5-step verification process designed to ensure safety, skill, and reliability.
Every applicant submits government-issued ID and passes a real-time address verification check to confirm they live where they say they do.
We run comprehensive criminal background checks through a national database. We look for disqualifying offenses to ensure your safety is the top priority.
For skilled trades (plumbing, electrical, HVAC), we validate state-issued licenses and insurance certificates directly with issuing authorities.
Pros demonstrate their craft through practical assessments or portfolio reviews to ensure they can deliver the high-quality work you expect.
Vetting doesn't stop at approval. We continuously monitor real-time ratings and reviews; pros who slip below our standards are removed immediately.
We take the risk out of inviting strangers into your home. Every Vexel pro carries comprehensive insurance coverage, so you're protected against accidents, property damage, or injuries.
We are confident in the quality of our pros. If you aren't 100% satisfied with the work, we'll send a replacement pro to fix it at no extra cost, or issue a full refund.
Contact us within 48 hours of the job completion. If something isn't right, we'll dispatch a new pro to your home immediately to resolve the issue.
If we cannot resolve the issue to your satisfaction, or if you simply prefer a refund, you will receive your payment back in full within 5 business days.
We prioritize your privacy as much as your home. Your personal information and home details are encrypted and stored securely, never shared with third parties without your consent.
All transactions and personal data are encrypted using military-grade security standards.
All payments are processed securely online. We never handle cash on the job site, removing the risk of theft or payment disputes.
We adhere to strict data protection regulations. You can request to delete your account and data at any time.
If you have experienced an issue with a Vexel pro or have a safety concern, please report it immediately. Our team reviews all reports within 24 hours.