Apex Living manages a portfolio of 200 residential units in the metropolitan area. Before partnering with Vexel, their maintenance team was overwhelmed with reactive calls, leading to resident dissatisfaction and high overtime costs.
By integrating Vexel into their operations, Apex achieved:
- ↓ 40% Reduction in average maintenance response time.
- 15% Increase in resident satisfaction scores.
- $12k/mo Saved in administrative overhead.
"Vexel has become an extension of our team. The branded invoicing is seamless, and our residents love the same-day availability for repairs."
— Sarah Jenkins, Director of Operations, Apex Living