Privacy Policy
Last updated: October 24, 2023
Introduction
At Vexel, we believe that your personal data is sacred. We built our platform with the understanding that trust is the foundation of every interaction between a homeowner and a professional. This privacy policy outlines our commitment to transparency, security, and your control over your information.
We operate on the principle of data minimization—collecting only what is necessary to provide our services, ensuring your information is stored securely and used strictly for the purposes outlined below.
Secure by Design
Your data is encrypted and protected.
What Data We Collect
Account Information
Full name, email address, phone number, and password. This allows us to create and manage your user profile.
Booking Data
Service requests, preferred dates and times, service addresses, and job descriptions. Essential for matching you with the right professional.
Location Data
IP address, GPS coordinates (when accessing mobile features), and location history associated with service requests.
Payment Details
We use secure third-party payment processors (Stripe, PayPal) to handle transactions. We do not store your full credit card numbers on our servers.
How We Use Your Data
We utilize your data strictly to facilitate our core services and improve the Vexel platform experience. This includes:
- Service Matching: To connect you with vetted professionals who meet your specific requirements.
- Communications: To send booking confirmations, reminders, invoices, and any necessary updates regarding your service.
- Product Improvement: To analyze usage trends and improve our algorithms, security measures, and overall user interface.
- Legal Compliance: To adhere to local laws, enforce our Terms of Service, and prevent fraud.
How We Share Data
We respect your privacy and do not sell your personal data to third parties for marketing purposes. We only share data in the following limited circumstances:
- Service Providers: With the professionals you book. We provide only the contact information and job details necessary for them to complete your request.
- Payment Processors: With trusted financial institutions to process transactions securely.
- Analytics Providers: With anonymized data aggregators to understand how people use our website (e.g., Google Analytics).
- Legal Requirements: If required by law or to protect our rights, property, or the safety of our users.
Your Data Rights
Under privacy laws (such as GDPR and CCPA), you have the right to access, correct, or delete your personal data.
Access
You can request a copy of all the personal data we hold about you by contacting our support team.
Correction
If your information is inaccurate or incomplete, you can update it directly from your account settings.
Deletion
You may request the deletion of your account and associated data. Please note that we may retain some information for legal or business purposes.
Opt-Out
You can unsubscribe from marketing communications at any time via the link in our emails or your account settings.
Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist with our marketing efforts.
Necessary Cookies: These cookies are essential for the site to function properly. They enable basic functionality and security features.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous data.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.
Have more questions?
We're here to help clarify any doubts regarding your data.