Vexel Help Center
Answers to Your Top Questions
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Booking & Scheduling
How to book a service, change dates, reschedule, and manage your calendar.
Payments & Billing
Understanding invoices, refunds, payment methods, and subscription plans.
Pro Vetting
How we verify professionals, background checks, and safety guidelines.
Cancellations
Rules for canceling before a job starts, no-show policies, and refunds.
My Account
Updating profile info, managing addresses, and security settings.
Top 10 most viewed
How to book a cleaning service in 3 steps
Step-by-step guide to selecting your date, time, and specific tasks.
Understanding your invoice and payment breakdown
What you're paying for, taxes, and service fees explained.
How to verify a pro's ID and credentials
Safety tips for checking your professional's background before they arrive.
Can I cancel a booking after it's confirmed?
Cancellation policies and how to request a refund.
How to update my home address
Changing your default location for future bookings.
Troubleshooting app login issues
Resetting passwords and verifying email addresses.
What to expect when a pro arrives
Check-in process, payment methods, and post-job walkthrough.
How to leave a review for a pro
Tips for writing helpful feedback and rating your experience.
Managing recurring services
Setting up weekly lawn care or monthly cleaning schedules.
Vexel Satisfaction Guarantee policy
What to do if you're not happy with the work performed.
Watch & Learn
Short, helpful clips to guide you through common tasks.
Can't find your answer?
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